Lexiboo

Lexiboo Support

Help with Lexiboo, and how to reach us.

Meet Lexiboo

Lexiboo cheers your right answers, frowns at the wrong ones and shows off when you nail a whole session. Try it.

Contact

Questions, a bug, an idea, or a word Lexiboo got wrong? Write to us; we read every message.

help@lexiboo.com

Tell us your iPhone model, iOS version and, if you can, a screenshot. It helps us fix things faster.

Common questions

How do I save a word?

Tap Add a word/sentence on Home, search the word, check the meaning and tap Save. Choose one or more collections and it is added to your words.

Why can I only keep 20 words?

The free plan keeps 20 saved words at a time. Delete a word to free a slot, or go Premium for unlimited words. Words you delete are removed from all your collections.

Will I lose my words if I change phones?

No, as long as you are signed in. Lexiboo backs up your words, collections, reviews and challenges to your account. Sign in with the same account on the new iPhone and they come back. Signing out never deletes your cloud backup.

How do I cancel Premium?

Subscriptions are handled by Apple. Open Settings → [your name] → Subscriptions on your iPhone, choose Lexiboo and tap Cancel. Premium stays active until the end of the period you paid for.

I bought Premium but it isn't showing.

Open the Premium screen in Lexiboo and tap Restore, signed in to the same Lexiboo account you used to buy. If it still doesn't appear, write to us with the date of the purchase.

Can I get a refund?

Refunds are decided by Apple. Request one at reportaproblem.apple.com.

How do I change the app's language?

Open iPhone Settings → Lexiboo → Language. The language you are learning is chosen inside Lexiboo, in Profile & Settings.

Reminders don't arrive.

Check that notifications are allowed in iPhone Settings → Lexiboo → Notifications and that reminders are switched on in Lexiboo's Profile & Settings.

How do I delete my account?

In Lexiboo, open Profile & Settings → Delete account and data. Your account and everything stored for it on our servers are deleted permanently. If you have Premium, cancel the subscription with Apple as well, since deleting the account doesn't stop Apple's billing.